Greetings everyone,
I need some help from folks to see if anyone has encountered the same situation and what the resolution was.

I traveled on Amtrak between NY Penn Station and DC on Acela Express in Business Class. According to CO web site, I should have earned 500 EQMs for this trip. I ended up with only 250 EQMs and so I called Continental to ask why.

The fare that was on my ticket was K class. According to Continental OP Service Center, K class tickets are all in discount coach (even though mine was in Business on Acela - plus it makes no logical sense - how could I have discount coach fare in Business class - Amtrak would not let me on). I then called Amtrak who claimed that Continental in not up to speed with Amtrak's fare classes because as of January, the K class is Business Class on Acela and Metroliner. OPSC told me that the only fares according to their internal agreement with Amtrak that should earn 100% EQMs are the ones that have J fare class listed on them. According to Amtrak - J fares are Business Class fares on REGIONAL TRAINS.

In addition to all this, I told the Manager that I could not have even earned OP miles for the train UNLESS it was in Business Class or First Class on Metroliner or Acela and she agreed. So now I am waiting for the manager to call me back.

Anyone has had the same thing happen to them and if so, how has this been resolved?

Thanks much.

So now, I had the OP Manager telephone Amtrak liason so they could resolve this situation.