First of all, I'm sorry for the inconvenience you're having regarding the point transfer process. Normally, it should go smoothly.

There might be a couple of problems which may explain why it's taking so long. I'm not exactly sure what you're situation is though, so I can only speculate, and I apologize if I'm incorrect. You've confirmed your rewards reservation with the reservations department? You've called the rewards department and had them faxed or mailed out the needed form? And you're faxing or mailing it back to the same person's attention? If you're doing all those steps correctly, then I don't see what the problem could be. It might also be that (and I hope this is not the case), if you have called the rewards department to request the point transfer form, you may have been working with a new hire. Again, I'm not exactly sure what the problem is exactly - I can only speculate.

I would contact the rewards department again, like others have mentioned, and either request to speak to the representative who originally sent out the point transfer form in the first place, or have the other representative fax or mail out a new one.

Again, I apologize about the delay and inconvenience. Hopefully we won't have this problem again in the future.