Originally Posted by travelexpert
Sounds like the 2P reservations agensts are WAYYYYY better than the 1K agents. Seriously.
As an AA EXP and UA 1K, I am always amazed how pitiful the UA agents are compared to AA's. I think it was your lucky day--you just got that rare person at UA who truly cares...
Well, in the part of my post you quoted, I was referring to the MileagePlus agents--not reservations agents. I actually called this line a number of times in the last couple days in regards to this issue, and my experiences were very consistent. ^