FlyerTalk Forums - View Single Post - Continental really needs to increase transparency of the upgrade process
Old Sep 2, 2006 | 4:14 pm
  #14  
puddy
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Join Date: May 2004
Location: Seattle
Programs: Marriott Ambassador LT Titanium, Hyatt Globalist, United LT Silver
Posts: 1,085
Originally Posted by Catbert10
It's not the seat, it's the process. If I really, really, had to have the seat, Mrs. Catbert10 and I would have purchased F or Y-Up fares. I knew in AUS that my chance of getting the upgrade was only slightly north of nil. That's not the issue.

I sometimes get the feeling that all is not on the up and up with the way the lists are processed, and what happened last night only feeds those suspicions. I've seen plenty of flights recently where there was inventory in the R bucket, but the EUA process didn't run. I've lost an upgrade because I was in the restroom and the GA waited 2 minutes for a response. I've lost an upgrade because I was in the PC when the GA called the upgrade 45 minutes before the flight (the flight was delayed). I've lost an upgrade because there was a gate change, I was at the new gate (I got the gate change news from the PC staff), and the GA called out the upgrades at the old gate before coming over to the new gate. I have had a number of occasions when I mysteriously dropped off the upgrade list entirely.
The process is transparent... it's based on Elite level and Fare bucket. What fare were you on?
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