<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by simonsmith:
I would have thought they would have a lot of unhappy loyal people if they do not honour the already collected points, particularly in light of their generosity to comped members.</font>
I could not agree more. I've been flying KLM for almost 33 years longer than the FD program has been around. If that doesn't qualify me as a loyal passenger I wouldn't know what does.
I honestly can't see what business sense it makes for KLM to alienate and antagonize longstanding customers, especially given the airline's small home market and dependence on transfer passengers.
A modest increase in the top tier qualification level might have spurred current RWs to fly more to retain Platinum status. Increasing the level by over 70% (on the assumption that 24,000 points x 1.83 = 43,920 miles. In segments, the increase is a whopping 125%!) seems designed to chase them straight into the arms of the competition.
Where's the logic?
johan