Originally Posted by LeSabre74
What a disingenuous answer from a so-called industry insider. The poster can read about how well Harmony treats their pax here:
http://flyertalk.com/forum/showthrea...hlight=harmony
What would WS do, an extra bag of peanuts? And after hearing a Westjetter bash them again here, maybe HMY will put their pax on AC next time!
I've had experiences with their customer care department.....which is only open during normal business hours. Like most airlines, if there are no issues, the flights are fine. My personal experience is when they stumble, they stumble badly. No one seems to have the authority to make decisions which is typical of the top down nature of the owners of the business.
When you try to operate 10 cities with 4 aircraft with the distance between the longest two points (JFK / HNL) being almost 5,000 miles, the average flight length being 2,100 miles, and other than YVR-YYZ, no daily multiple frequencies you are asking for trouble when an IROP happens.
Recall that when WJA had 4 aircraft, the distance between destinations was 850 miles, with an average flight length of 335 miles and one aircraft was scheduled for about 5 hours a day to be able to recover an IROP situation.
As everyone knows, if a flight is delayed more than 2 hours and it's WJ's fault, the customer is given a credit for 100% of the amount paid for the affected flight. That's been the policy since day one.
This is one of the reasons why WJA has industry leading OTP as well as being ranked #1 for customer service in all industries in Canada.
People fly because they want to get there without issues. I don't know anyone who choses to fly an airline because when they screw up, the compensation is good.
BTW, there haven't been peanuts on WS aircraft for about 6 years.....
