I know this topic has been discussed ad nauseum, but I really feel the need to rant.

/rant

Continental really needs to increase the transparency of the standby list for upgrades. I'm currently sitting in an IAH PC waiting for my flight to Las Vegas for the weekend. When I checked at the Austin PC just prior to leaving Austin, I was 3rd on the list for the upgrade. Now I'm 6th. I know it's possible for 3 elites to have purchased a Y fare in the last 2 hours, or someone to have changed their travel plans, but from an emotional standpoint it's hard to walk away without thinking that I'm getting screwed. Does CO really want their best customers feeling that they're getting screwed? I've seen too many flights recently when the EUA wasn't run when R invetory existed, and I've seen too many instances where myself and other Plats I know mysteriously drop precipitously within the space of an hour or two. I know intellectually that there are probably good reasons for all of this, but from a customer statisfaction standpoint, it doesn't make me happy. And the answer isn't to just not tell elites where they stand on the list. The answer is to show elites exactly what's going on.

/norant

Thanks for listening.