True, but so what? Whether the call agents are employed by KLM or by a company 100% owned by KLM is completely irrelevant from the passenger's /FD member's perspective.

All we want is prompt and correct answers to our queries. Not an unreasonable thing to expect, in my opinion.

From Cycnifics website :

"What About Our Staff?

We genuinely believe that our staff are our greatest asset. We have invested heavily in training and development and are satisfied that this investment has paid off. Our dedicated in-house Training Department constantly reviews processes and procedures in order to maintain our drive for continuous improvements to our service delivery.

Staff welfare is of paramount importance and we ensure that regular staff forums and communications meetings are held. Our working conditions are industry-leading and are designed to be as stress-free as possible.

Finally, we pride ourselves on our creativity when it comes to staff social events as we believe a happy workforce is a productive one."

Check out their website http://www.cygnific.com/ .
They have vacancies for "Customer Care Representatives on the Flying Dutchman department" Any takers? Ralf? Kurz?

They are also advertising for a Flying Dutchman Supervisor ( http://www.cygnific.com/Jobs/ad_supervisor_FD.htm )

By the way, and in all fairness, I must add that they do also employ competent and helpful staff. I know of one to whom I personally address my queries, which have always been resolved promptly and correctly in a courteous manner.

johan