Back to the original topic :

I'm pleased to report that I did not experience any problems on the return flight from CPH.

However. . . a colleague just told me the following story :

She recently flew AMS-GOT-AMS. She had no problems checking in and boarding the aircraft, but five minutes before schedule departure time from AMS a gate agent came on board and demanded that she leave the aircraft, as "you don't have a ticket". A discussion ensued ("I have an e-ticket", "no you don't", etc.). My colleague simply refused to disembark, secure in the knowledge that locating and removing her checked luggage would cause a considerable delay. The extremely rude gate agent disappeared, never to be seen again, and the aircraft departed.

On the return flight exactly the same thing happened. Just before departure a gate agent came on board and told her to get off the aircraft. This time she was actually compelled to disembark. At the gate the agent who had checked her in was summoned . This agent broke down and confessed in tears (!!) that it was all her fault, she should never have checked her in without a ticket! The matter was of course also finally resolved, all though my colleague feels that the aircraft would probably have departed without her if her luggage had not been in the hold.

This colleague has recently been transfered, and expects to fly some two dozen AMS-GOT segments a year for the foreseeable future. She has decided to give her custom to SAS from now on, even though that involves changing aircraft at CPH.

KLM are to be congratulated on losing a frequent customer!

johan

[This message has been edited by johan rebel (edited 06-19-2002).]