Originally Posted by alect
We were checking in for HEL-LHR in June, and at HEL there is a separate Emerald check in counter. The AY checkins that morning were horrendous - snaking lines etc.. The Emerald checkin had at least 10 pax/families in it - and most seemed Finnish.
The Emerald Line also allows AY's Golds in, which is sometimes why it is easer just to do the business class checkin counters. You are right on the other point, AY Y checkin is typically disasterous.