Hey there CX pros. I've been casually collecting Asiamiles via various partner offers for a few years. I recently received a last minute invitation to a wedding in London (I'm based in YVR).

I have no misconceptions about the ability to book last minute rewards with any program, but thought I would try a Hail Mary, and give Asiamiles a shot.

On August 8th I called the toll-free number on my card to inquire about the (admittedly slim) possibility of booking YVR-LHR-YVR via BA in early Sept. A recorded voice told me that the customer service people were too busy to take my call, and that I should try again later (I'm paraphrasing here). I tried later, same message. I tried again the next night, same message. Finally I gave up.

Out of curiousity more than anything, I decided to fill out the online award request form on the Asia miles website. 15 days later I received notice that they were unable to accomodate my request.

I guess I'm wondering if this is a typical experience, or did I just catch them on a bad week? In general terms, how is award availability for a basic member like me, both on CX and their partner airlines?

Thanks...