Originally Posted by MOJayhawk
Hello all - new here so please be patient with me for a few posts!
Question - I am Gold (or lowly gold as I have seen referenced) and just booked the Sand Key (Clearwater Beach) for a mini-vacation. Booked an upper level ocean view king - best room I could find short of a suite. If a suite is unoccupied on my arrival day, what are my chances of getting upgraded? I will call that morning, but from reading this forum I get the feeling an upgrade to a suite seldom occurs unless you are Plat. Thanks in advance for your responses!
Welcome to Flyertalk!
By policy, all a participating property has to give to a Gold member as an upgrade is a Preferred Room, subject to availability at check-in. If you book a category of room that is higher than Preferred...and I can assure you that an upper level ocean view room at this property is just that...then they are not required to bump you up any further.
Of course, some hotels are more generous than others, so you may find some selective success in doing this, but all the program expects is for them to meet the Preferred Room requirement, subject to availability.
Regardless, good luck and enjoy your stay.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]