Originally Posted by crazycrab955
they keep telling me to "wait a few weeks for us to investigate."
I also filled in the online form and received an e-mail back that they are unable to credit the miles due to "Flt Rec and Info mismatch."
Exact same reply from them "Flt Rec and Info mismatch. And I never had a problem crediting the miles to KF while flying on other airlines within the Star Alliance. Pls keep your boarding pass and they told me to send them a copy of my boarding pass and my passport