Join Date: Apr 2006
Location: Los Angeles, California
Programs: United LT-GS, AA LT-Plat, Hyatt LT-Globalist, Hilton LT-Diamond, Marriott LT-Titanium, Hertz PC
Posts: 15,835
Well, whatever they're up to, they're going to hear it loud and clear from frequent flyers. The process right now sounds frustrating. I think that NW should rethink what they're up to, particularly if they don't yet have the elite boarding lane working.