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Old Aug 6, 2006 | 7:46 pm
  #23  
b1513
 
Join Date: Jan 2004
Location: Pennsylvania
Posts: 8,142
Originally Posted by thegoderic
After many years of being a loyal Marriott cusomer, I'm walking.

Why? Well strangely enough it's mot because of the standard of their hotels, which is generally high, nor is to do with their staff who are normally very good and friendly. It's also not about an isolated incident where they've screwed something up so badly that I vowed never to return.

The reason is quite simple, they're totally lousy at getting points to post. I live and travel mainly in Europe, so maybe this issue doesn't arise in the US, but I'm sick and tired of chasing and hassling them to get points to post..
I had trouble with points posting on my last 3 stays..............Paris, Washington DC and currently Philly. It is irritating to have to call, then you have to print out and FAX the missing stay, then it still doesn't post and you have to call again and refax the stay..........

Bobi
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