Originally Posted by CO Insider
Thanks ContinentalFan, for reviving this topic. For the past month, I've been getting to the bottom of why we do this. Stay tuned, as I should have an update any day now.
To answer your other question re: how the waitlist is ordered, it is indeed ordered by Elite priority.
COInsider,
Allow me to throw this thought into your work: If we believe the basic management concept of "You can't manage what you can't measure", it would seem to me that by "closing" a waitlist, CO sees a much smaller pool of people that actully existed who were wanting to wait for whatever is in short supply. By doing so, CO is unable to see the actual situation, either at the time or later when reviewing service levels. By tolerating employees "closing" a wait list, CO is losing the benefit of seeing how many actually wanted to wait for this. The time savings of not putting someone on a wait list is not nearly as avaluable as the information that CO might be gathering about supply and demand for this premium product.
Just my two cents' worth.
--PP