<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by campy:
I, fortunately, had the opportunity to ride in First on a recent trip with an outstanding crew. I asked the crew leader for her name/ID because I wanted to let Delta know that their staff were doing an outstanding job. She gladly gave me the info and thanked me for taking the time to let them know.
So my question is... what's the best place to send a letter like this?</font>
This is why I advocate bringing back the Above & Beyond Program. This program gave customers an easy and quick way to recognize and reward outstanding customer service and (so I'm told) generated tangible benefits for the DL emplyees who received the recognition. See this thread for more info:
http://www.flyertalk.com/forum/Forum21/HTML/012272.html
DL management lurkers...how about it?