Originally Posted by NBSPGMEMBER
I called the hotel billing department and they did not care; they did not bother to call me back either. Priceline did not care because the charge is not exactly the same amount that Priceline charged me. I called Mastercard and I was told that they will start a "search" and that I should have news in about 4 to 6 weeks.
I don't know if I should do Priceline no more...
In 20-30 Priceline stays in the last 18 months this has happened to me once, this June. I contacted PL customer service twice, and received a reply after a long waiting time (actually two replies), saying that "they will contact the hotel and ask them to reverse the charge". However this was almost 3 weeks ago and I've yet to see the charge being reversed on my CC online statement. I'm willing to give them another week until the next bill for the CC arrives and afterwards I probably need to look into disputing either of the charges.
So basically it does happen, but not that often. When it does, getting the charge reversed might be difficult because of the different paties involved.