7/11 in AMS schipol airport I buy two o/w tickets, B fares from AMS-BOS at Transfer ticket counter 3 for $1500+/each. I bought B fares as I wanted to upgrade to J and Mr. Rijnders who was quite helpful confirmed the upgrade on the spot for 15,000NW miles each. Flight was very good both service and WBC, which I highly regard. (IMO Best tilted 180 degree lie-flat product in the skies, far better than QF's skybed, DLs, UAs, AAs..u get the point). Upon arriving in BOS I check my statement balance and this is what i see:
xxxxxxxxxxxxx UPGDOD 11JUL2006 AMS-BOS Issued Award Ticket -30,000
Fast forward to today and this is what i see in my activity:
xxxxxxxxxx5 UPGDOD 11JUL2006 AMS-BOS Issued Award Ticket -20,000
xxxxxxxxxx4 UPGDOD 11JUL2006 AMS-BOS Issued Award Ticket -30,000
So I call the NW gold desk and ask why they took an extra 20k miles, and they inform me that its not a mistake but its due to the upgrade for my companion. On top of that the agent tells me that if she was me, she would silently go away as I "owe" NW 10K miles as the upgrade should have netted NW 60k miles instead of 50K miles. I say to her I bought Full B fares and the chart clearly shows 15k per o/w, not 30k. I ask to speak to a supervisor. Carolyn Rose comes on the phone claiming that my B fare is really not a B fare but a discounted B fare and therefore it does not count as Full fare
(Note: at the time of me buying my tickets I could have chosen Y/W/Q/V/B and Mr. Rijnders explained to me that price-wise it wouldnt have made any difference bcs the flight was a few hours away and they pulled out of the same inventory and price depending on cabin flown... i said whatever as long as its full B/Y and my upgrade goes through for 15000miles. Thats how I ended up with a B fare rather than Y...). So, I ask Carolyn why did you pull 50k miles instead of 60k miles? Mrs. Rose said this is a mistake and that they wont charge me the extra 10k miles even though techinically they should...
What the heck is going on here?
Edited to note: This is how it looks under mileage activity in my account:
KL 6037 NW 0037 B/B AMS - BOS 3,457 1 3,457
50% - Class Elite Qualification Bonus 1,729
100% Gold Elite Bonus 3,457
20K Bonus Play - Bonus Play 1 1,500