Interestingly, I had a voicemail this morning left by a hotel manager in response to a rather mild complaint I posted to the HH Diamond Desk. I would not have bothered if they hadn't sent me an email asking for reasons why my expectations weren't met (I get these after most stays). I've sent compliments as well as complaints. In this case, it's not the fault of management, but design flaws in the building. I'll feel bad if he's in any trouble over it.

He left a message on my office voicemail at 8:00 PM his time. It makes me wonder if he really wants to speak with me or just wants to respond that he had called. He says he'll call back this afternoon. We'll see.