Originally Posted by roadwarriorafrica
I am flying with a colleague this Thursday from Nairobi to Dubai, and then onto Gatwick in First class. I just got a call from the EK office saying that they have been advsied due to technical reasons we have been downgraded to business class on the NBO-DXB leg. When I asked her what aircraft they are using, I was told it is a 340-300. I do not know of any EK aircraft with no F on a 340-300. She then said that they were only allowed to sell the business class cabin.
When I asked her for compensation, she said she will have to check. Does anyone know what sort of compensation we can get?
I would assume that a 'technical' reason for a downgrade would be that the aircraft scheduled for that flight was tech. and had to be substituted for a 2 class aircraft. This would surely only happen at very short notice. In this case though the aircraft is a 340-300 which are all three class. So the downgrade is a mystery. Did they take your money for a first class ticket? The KVA tool indicates only 2 classes available, even on a three class a/c. Very strange and has me worried as I am booked on LGW/DXB next month and would not wish to be downgraded having spent my own hard earned cash on the trip. I would be interested to hear if anyone knows why or how this sort of thin happens