I must admit to being confused by this thread.

Are you saying that AA issued a 20-segment RTW ticket electronically?

I was under the impression - from personal experience - that it was generally impossible - and certainly impossible if AA is doing the ticketing - to get a 20-segment itinerary issued electronically.

I tried to get AA in Osaka to issue a 20-segment DONE4. After an hour of phone calls etc. etc. they concluded it was all too diffcult for them and they wanted Cathay to do it, as the first legs were on Cathay and "CX could do it electronically". It took CX 4 days to get it done (and repeated visits on our part to their ticket counter in Osaka). Needless to say, it wasn't electronic (because it was over 16 segments) but at least the flight coupons were machine-produced.

I had AA in the U.S. issue a DONE4 last week (with 20 segments). That one is - literally - handwritten. The old slick, carbon tickets that I thought were now only in a museum somewhere. AA couldn't even machine-produce the coupons let alone do it electronically. The AA RTW told me to allow plenty of time to issue the ticket as it would have to be hand-written.

Are you sure you have a 20 segment electronic ticket issued by AA? If so, I'd love to know how you did it.

Because of routing changes, I had AA re-issue the original DONE4 (from Osaka) last week. Because that is now less than 16 segments, AA re-issued it as an electronic ticket.