A year and a half ago my husband and I adopted our daughter from Ukraine. We flew from Flint, Mi to Kiev, Ukraine with the help of klm. The travel agent who boked us said that he had signed us up for the frequent flyer program, and we would recieve miles for our round trip flight for 2. Well, I never recieved any information on it, I never thought about it I just figured it was in northwests "system". In the bliss of being a new mom to a very busy 15 month old who has time to think about miles programs? Well anyways, we are finally going on a family vacation, a cruise... We need to fly from flint, mi to either miami or ft. lauderdale. Anxious to use my miles NWA, says we are not in their "system" and we need to contact our travel agent. I did, and he said "I am sure I signed you up, I will look into it..." I keep trying to contact him, and he will not return phone calls or emails. Even though I have my reciepts NWA says because it has been over six months there is no way they can help us. So I am asking all of you experienced travelers out there if anyone knows of any way around this rule? I haven't even been able to get through to a supervisor or anything. The agent just says "no" and thats that. Michigan to ukraine is quite a few miles to loose! I am kind of desperate, because we will be paying for 3 adults and a 3 year old. So far I am coming up with about 1350 or so for all 4 round trip, low as 1178 on air tran though. I still have my reciepts, so why can't I have my miles??????

AmBuer