Originally Posted by xyzzy
They seem fine when I've spoken with them on the phone. The only problems I've encountered are with regard to OnePass miles. Since they have no FF program nobody there knows anything about that aspect of running an airline.
Regarding calling the UK, it's very cheap these days. For a free call try
http://www.voipcheap.com/ -- you can enter your number and their number and talk for free!
Now I understand what the issue could be: if they don't have their own FF program, you're right; they are probably wondering what all these mile requests are about. Thanks for clearing that up.