Originally Posted by Nevsky
Any recent thoughts or experiences, especially with Access level?
I have been generally disappointed with the recognition at the hotels. Generally seem to be "upgraded" to the room I reserved.
Called the Leaders Concierge for some help (with admittedly a somewhat difficult request for access to an event), but never got access and not much follow-through.
Customer Service is helpful though.
Generally get much better benefits from Amex Fine Hotels and Resorts or with Starwood Platinum.
I think there is much room for improvement here.
yeah, I know the trick of telling the guest "you have been upgraded already" and then it's exactly the category I originally reserved. Mostly I don't even bother aruing with them.
I got fooled into buying the access membership, and complained a few times after the benefits where not applied at several properties (like at Campton Place in San Francisco, where I stayed 4 times, always got a letter and a plate with some fruit, no upgrade, no nothing, although the hotel was clearly not full. Same at the Bel Air Hotel, fruit plate and tea, no upgrade). My complaints at least go my access membership extended for free until Nov 2007 (from originally May 2006) - but I don't have much hope for the prgram any more, it looks like the whole LHW organization is loosing its appeal, with some really nice properties leaving...