Any recent thoughts or experiences, especially with Access level?

I have been generally disappointed with the recognition at the hotels. Generally seem to be "upgraded" to the room I reserved.

Called the Leaders Concierge for some help (with admittedly a somewhat difficult request for access to an event), but never got access and not much follow-through.

Customer Service is helpful though.

Generally get much better benefits from Amex Fine Hotels and Resorts or with Starwood Platinum.

I think there is much room for improvement here.