Originally Posted by Mile-Hor
I'm sure I'll be able to add to this thread shortly -- looking to go from LCY to EDI in September, but it won't let me book online -- says I have to call their number for that itinerary. Given their generally poor-sounding customer service record, I have a feeling any savings over taking the train will be wiped out by the phone bill!
They seem fine when I've spoken with them on the phone. The only problems I've encountered are with regard to OnePass miles. Since they have no FF program nobody there knows anything about that aspect of running an airline.
Regarding calling the UK, it's very cheap these days. For a free call try
http://www.voipcheap.com/ -- you can enter your number and their number and talk for free!