<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jeffreyt:
The problem of contacting defectors is that it is labor intensive. </font>
On the other hand, when I and others wrote a letter to Delta telling them why it will be difficult to stay with them, I believe we all were contacted by quite senior Delta staff members. I spend 30-45 minutes on the phone with Mr. Borden elaborating on my letter to Delta that I have posted elsewhere, and he did, if nothing else, take the time to let me explain my view and tell me his (Delta's) view. Now, if going solely by labor intensity, I can't think of anything more labor intensive than to spend 1/2 hour on the phone with every PM who is expressing his or hers displeasure with the upcoming changes.