Has Delta contacted any defectors?
#1
Original Poster
Join Date: Dec 2000
Location: FLL - DL DM MM - HHonors Gold
Posts: 1,093
Has Delta contacted any defectors?
I was wondering if delta has taken the time to contact any PMs or GMs who have zero miles on DL this year?
I was PM for four years then last year I only earned GM. Due to circumstances I havn't taken one flight this year (on any airline) and I havn't heard anything from DL. (I didn't even get my GM credentials!)
I was PM for four years then last year I only earned GM. Due to circumstances I havn't taken one flight this year (on any airline) and I havn't heard anything from DL. (I didn't even get my GM credentials!)
#2
Join Date: Oct 2000
Posts: 542
They haven't (yet) contacted me. I am a PM with zero MQM's year to date. However, I don't expect them to, unless a large number of elite members have lower than expected MQM's -- in which case they will probably offer them some kind of promotion as opposed to flat out asking them why they haven't flown on DL this year.
#3
Original Member
Join Date: May 1998
Location: Los Angeles, CA - Nearly 4 Million Actual Miles Flown
Posts: 5,522
The problem of contacting defectors is that it is labor intensive. Their bean counters will be able to provide them answers at the end of the year. In addition, they've already offered a "buffer" promotion, by stating you will only drop one elite level for 2004 if you fail to qualify for your current level under the new program. For example, all PM's this year who don't qualify under the program as a PM, will drop only to GM next year.
[This message has been edited by jeffreyt (edited 08-16-2003).]
[This message has been edited by jeffreyt (edited 08-16-2003).]
#4
FlyerTalk Evangelist
Join Date: Oct 2000
Location: He who dies with the most miles wins!!
Programs: WorldPerks Demoted again to SE, DL 3.1MM Hilton Diamond, SPG Gold
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Aint gonna happen. Borden says more people will benefit and that's that!
#5
Join Date: May 2003
Location: Salt Lake City, Utah, DL DM since inception, 3+ MM, HH Gold, SPG-Gold
Programs: DL, UA, AA, HH, SPG, HH, Hertz, Avis
Posts: 1,835
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jeffreyt:
The problem of contacting defectors is that it is labor intensive. </font>
The problem of contacting defectors is that it is labor intensive. </font>
#6
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,946
I did get a phone call months ago when all the changes were first announced.
There was a lot of back and forth both by me and the person who called me. We both pretty much ended up sticking to our guns - he said the changes are here to stay, I vowed I would not fly an airline that valued only some of my business.
I'm almost out of vouchers and come January or sooner, I will go the way of Mr. Blutarski - zero...point...zero paid flights on Delta.
Thankfully, AA and US appreciate all of my business. And for the moment, both cooperate quite nicely with QF.
There was a lot of back and forth both by me and the person who called me. We both pretty much ended up sticking to our guns - he said the changes are here to stay, I vowed I would not fly an airline that valued only some of my business.
I'm almost out of vouchers and come January or sooner, I will go the way of Mr. Blutarski - zero...point...zero paid flights on Delta.
Thankfully, AA and US appreciate all of my business. And for the moment, both cooperate quite nicely with QF.
#7
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,008
Only contact I ever got was a form letter from Patrice, warning me that if I didn't start flying more, my status would be lost in 2004.
So, I took her advise... I am flying more, actually lot's more.
Only problem for DL, is all my flying is on CO/NW
So, I took her advise... I am flying more, actually lot's more.
Only problem for DL, is all my flying is on CO/NW
#8
Join Date: Jun 2000
Location: AUS
Programs: DL Flying Colonel
Posts: 4,023
I had a phone call from DL after I was quoted in the WSJ two times. They wanted to know what DL needed to do to make me happy. I told them to read the article again.
They just don't get it, they think everything is perfect at DL, so how can we be upset?
Neat business plan, loose millions yet all is well. Maybe DL thinks it is a .com company?
They just don't get it, they think everything is perfect at DL, so how can we be upset?
Neat business plan, loose millions yet all is well. Maybe DL thinks it is a .com company?
#9
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JRF:
Neat business plan, lose millions yet all is well. Maybe DL thinks it is a .com company?</font>
Neat business plan, lose millions yet all is well. Maybe DL thinks it is a .com company?</font>
"Help yourself to some more stock."
#10
FlyerTalk Evangelist
Join Date: Oct 2000
Location: He who dies with the most miles wins!!
Programs: WorldPerks Demoted again to SE, DL 3.1MM Hilton Diamond, SPG Gold
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JRF:
I had a phone call from DL after I was quoted in the WSJ two times. They wanted to know what DL needed to do to make me happy. I told them to read the article again.
They just don't get it, they think everything is perfect at DL, so how can we be upset?
Neat business plan, loose millions yet all is well. Maybe DL thinks it is a .com company?</font>
I had a phone call from DL after I was quoted in the WSJ two times. They wanted to know what DL needed to do to make me happy. I told them to read the article again.
They just don't get it, they think everything is perfect at DL, so how can we be upset?
Neat business plan, loose millions yet all is well. Maybe DL thinks it is a .com company?</font>
#11
Join Date: Aug 1999
Location: Las Vegas, NV
Programs: AS MVP Gold 75k, United Silver, Hilton Gold, Marriott Platinum Elite Ambassador
Posts: 86
It doesn't cost a heck of a lot to send a postcard or dial the phone so I disagree that it's a labor intensive activity. They can easily do a quick computer run and generate a call list of every PM that hasn't flown YTD and set up a script to chat. This costs very little especially since they probably already contract with someone either internal or external to do this kind of work. It is incredibly baffling to me that no one has seen that a customer that flew 100,000+ miles with them last year is a good prospect...even if we flew ZERO YTD. Remember, it's a lot cheaper to get me to fly on DL than it is to find someone new. It's a though nobody at DL every took a marketing course.
#12
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Portland1k:
It is incredibly baffling to me that no one has seen that a customer that flew 100,000+ miles with them last year is a good prospect...even if we flew ZERO YTD. Remember, it's a lot cheaper to get me to fly on DL than it is to find someone new. It's a though nobody at DL every took a marketing course.</font>
It is incredibly baffling to me that no one has seen that a customer that flew 100,000+ miles with them last year is a good prospect...even if we flew ZERO YTD. Remember, it's a lot cheaper to get me to fly on DL than it is to find someone new. It's a though nobody at DL every took a marketing course.</font>