I rent there every month. Service is variable, sometimes great, sometimes not. The cost difference vs. HERTZ, however, is generally worth the gamble. Frequently, when they are screwed up you can get a free upgrade. Unless you are really going to be in a rush (in which case, use HERTZ), plan 10-15 extra minutes and go with DOLLAR. Be a FAST LANE member. It doesn't guarantee perfect service, but it tends to be a little better. Its free.