Originally Posted by rwill11
a new way to save money: everytime there's a major screwup send the customer a box full of stuff from the lost baggage
Well, the coffee beans were out of date...maybe they did sit in the lost baggage department for a bit. LOL.
Seriously (or maybe not) "the letter" explaining "the box" came yesterday and it was for the screw up. I would rather have had miles as in previous forced overnights.