Originally Posted by steve64
.. of course that title line was tongue-in-cheek
...
No, I haven't received a "big box"
I also never received the "mass apology" of 5-10000 miles.
I've been Platinum for 3 years now (originally comped at the start of the year, but earned BIS Plat that year and have maintained it since). I won't mention here that I'm "riff-raff" Platinum
In my flying NW (always a connection both ways), I've only been delayed over 2 hours one time ... a mechanical out of PHX that caused an mis-connect/overnight at MSP. Other than my hotel & next day flight arrangements already completed when I arrived MSP (we wern't that late, I watched by connection flight push out 2 gates away as we were pulling in), I never received any kind of an apology, "make-up miles", nothing. In reading this forum, it seems that "apology miles" are the standard (tho the amount seems to vary wildly). I just wonder if my account is truely flagged as the equivilent of "riff-raff" (discount fare) so they ignore me ???
I have to agree. I fly 6 to 8 segments a week, 46 weeks a year and have for the last 7 years. Through the course of the week I usually end up losing 3 to 4 hours of my time every week for delays due to maintenance or waiting for a crew to arrive, etc. I have sent letters, complained on the elite line, etc., and have only been compensated a few times in the 7 years I have been traveling with NW. I know the small inconveniences are not as "earth shattering" as being stranded overnight or having a flight totally cancelled out, but the small inconveniences can add up to be the same or a greater hassle as the flight cancellations, etc. Just my 2 cents. I still love my NW!