Originally Posted by lstoner
or an apology for the most recent screw-up (last flight out of DTW cancelled for mechanical and a forced overnight resulting in a 14 hour delay in getting where I wanted to be.)
I'd guess that's what it might be for. I can't see NW sending something like that out to all of their loyal Golds and Plats, or even just the Plats. A "mass apology" like that has already happened this year to the tune of between 5-10,000 customer appreciation miles. I would think it has something to do with some seriously irregular ops. like the one you described.
That said, I will keep an eye on my doorstep anyway...
