I can't think straight right now, so someone else finish this wikipedia entry so we can put something about this fiasco on there.
==The Travelocity Guarantee and the Japan Hotel Fiasco==
One of the most well known and well advertised features of Travelocity is the Travelocity Guarantee. The Guarantee is compromised of three rules which protects the customer and promises the customer's satisfaction. The Guarantee is a rare gem in what could be viewed as modern ruthless corporate culture and helps set Travelocity apart from its competitors. The most notable rule, number 2, reads as follows:
Human error happens; nobody's perfect--but in those rare cases that we make a mistake you can count on us to take responsibility for it, and to be thoughtful and fair as we work to resolve it. If, say, we inadvertently advertise a fare that's just "too good to be true," like a free trip to Fiji, we'll work with you and our travel partners to make it up to you and find a solution that puts a smile on your face.