<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ByeByeDelta:
How is your cell phone going to print out new tickets/boarding passes, etc? Come to think of it, how will this be any different than calling the regular reservations line and making changes there? Hasn't Delta recently closed several call centers? Are all these airport phones dialing into the same call centers, clogging the lines for people not at the airport? Hopefully I won't find out...</font>
Delta's vendor in India is replacing the US call centers. I know a little too much about this deal.