Originally Posted by LuckyTarget
I still don't understand why people think they are entitled to compensation just because it's a different seat? Airlines guarantee a class of service, not a seat of service.
Technically you are of course right, but if you really want to understand, look at it from a percieved value vs. expected value. There is no need to talk about formal guarantee or contract of service here. Here's another hint for you: the complaints to (aadvantage) customer service not the legal dept. at AA.
I'm pretty sure a high fare flier with little or no history of unreasonable complaints, could get some token bonus miles for stating their dislike for the color of the aircrafts.