Originally Posted by jpdx

Most customers won't judge Travelocity based on how they handle these mistakes. Most customers do, however, expect that the problems they encounter while they are on the road are handled competently. And this is the real shortfall of the Travelocity guarentee. When my trip plans are impacted by some typhoon over Taiwan, I don't want to spend an hour on hold while an uneducated rep tries to verify that Taiwan is a few time zones away from Texas, and that "call back in the morning" won't work. And I don't want to talk to a call center in India, which invariably advises to call the airline. If they define the guarantee as "you never roam alone," this stuff needs to be fixed.