All You Ever Wanted To Know About the Travelocity "Guarantee"
This is what a supervisor at Travelocity had to say about
:
- One's reservation confirmation that appeared on Travelocity's website intact, 20+ days after it was made:
- "Sir, I totally understand that. I am not even disputing with you that it says whatever is says on there. The fact is that it's incorrect. That's what we are calling to advise you."
- The Travelocity "Customer Bill of Rights": "You have the right to get what you booked.":
- "That you have a confirmation that has that has that rate on, that's not a guarantee of that price."
- The Travelocity "Guarantee": "What do we mean when we say that everything about your booking will be "right?":
- "Travelocity Guarantee is not a price guarantee, no."
- The Travelocity "Guarantee": "Everything about your booking will be right, or we'll work with our partners to make it right, right away." :
- "It says we will work with our vendors to 'make this right'."
- "What we are 'making right', in this situation, is correcting the rate that we had displayed. So we did work with the vendors, and we realized that we had the incorrect information."
- The Travelocity "Guarantee": "In those rare cases that we make a mistake you can count on us to take responsibility for it." :
- "Well, by that, by 'taking responsibility', we are acknowledging that we made the error, we are offering you one free night, or a hundred dollar future travel discount. It does not say that we're going to pay for the whole trip."
- The Travelocity "Customer Bill of Rights": "These rights are a promise to our customers [..] this promise cover[s] the duration of any trip you book with us":
- "There is nothing on there that says we will pay for your whole trip."
- One's confirmed reservation, guaranteed with a credit card:
- "It is not a guarantee of price what you have. You have a courtesy reservation that's going to be billed by the hotel."
Last edited by KVS; Jul 8, 2006 at 1:58 pm