At 8:25am Central, just got off phone w/ NW Gold/Plat Elite line. Agent had "no clue" about the changes to RoachChoice. I had to read Crom's e-mail to her and then she tried calling the Internet support desk.

Guess it's another hasty roll out of the "enhancements" to the "enhancement." You'd think they would have briefed the GE/PE Agents prior to sending the e-mail.