Originally Posted by slippahs
Big Delta boo: having to call their reservations center for premium seating as a NW elite. What you get is an outsourced phone agent who will claim that premium seating is for Delta Medallions only. Takes about 30 minutes or so to finally get you into that seat.
That's been my experience, though without the end result. Part of the problem also is not being able to view the select seating. Everything in the front appears to be unavailable. It's been since November, so maybe things have improved.