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Old Mar 30, 2006 | 3:04 pm
  #28  
dionnec123
10 Countries Visited
20 Countries Visited
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25 Years on Site
 
Join Date: Apr 2000
Location: Portsmouth, NH
Programs: Delta Platinum, Marriott Rewards Lifetime Titanium, Hyatt Globalist
Posts: 320
Platinum then Gold now Platinum again..

I wrote Marriott about my status and their computer glitch and this is what I got in return:

"Thank you for contacting Marriott Rewards regarding your Elite status.

I apologize for all the confusion. Our system encountered an error in which all members' who have received the 15 additional Elite nights for the new Marriott Visa card were automatically upgraded to Platinum Elite, regardless of whether their accounts had enough nights or not. As a result our corporate offices took all the account which had been credited with the 15 additional nights from Visa and downgraded them back to their previous status.

I have reviewed your account and have verified that you have earned Platinum Elite between nights stayed on a rolling year and the bonus 15 Elite nights. I have now manually upgraded your Marriott Rewards account back to Platinum Elite status and have requested a new Platinum membership card be issued. Please allow 4-6 weeks for processing and delivery.

Again I apologize for any confusion in this matter. Please let me know if you have any additional questions or concerns.

Thank you for choosing Marriott."


So, their glitch helped me out. They may have caught my rolling teir status on the next run through anyway but I got it a little sooner than I may have otherwise. ^
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