Originally Posted by Mattox
STA arent all that bad, really great for students. I'd keep trying you should be able to get your refund. Fingers crossed.
yeah, STA doesn't really seem to have cheaper prices than any of the other flight sites. I don't understand why anyone would use them.
As for your legal claim, stick at it. If you have it in writing, you're golden. And if they try blaming it on the agent, they can't. agency law makes STA liable for the acts of their agents when performed in the scope of their duty.
But anyways, seems like you passed it off to your credit card company (smart).
let us know how it turns out.