Reality Check
Well, I hate to burst everyone's bubble here, but I just returned from the Churchill and was quite disappointed. It was my first non-U.S. Hyatt stay.
- At check-in, they did not have me listed as a Diamond member, but rather as a mere Gold. This despite having booked on hyatt.com.
- No Diamond Amenity offered. At check-out, when I asked again if the hotel offered a Diamond Amenity, the clerk did not know what I was talking about. After consulting with a manager, he told me an amenity was only offered if you presented a voucher at check-in. (Was he thinking of the Platinum voucher?) He deducted the cost of Internet service as a goodwill gesture.
- No rooms on Regency Club floors available, therefore was assigned a plain-Jane room on the third floor. The drapes were riddled with holes in the shape of cat claws: some kitty must have been crawling up them. Of course, following non-U.S. policy, access to the Regency Club was denied.
- The sole Diamond benefit received was free breakfast in the restaurant.
For one-third the price, I could have stayed at the Marriott Maida Vale in a nicer, larger room.
Beware, YMMV at this property. It's not all roses.