Please feel free to complain about this. I already have. As a courtesy I am including the reply you will get so there will be no need to wait.

Dear DisgruntledDLPM,

Thank you for your e-mail to Delta Air Lines.

Thank you for taking the time to share your thoughts about journey control and delta.com. We continuously try to improve our customers'
online experience and to make site navigation easier. As with any new initiative there is a period of adjustment, which is an opportunity to make any needed changes. A copy of your e-mail has been forwarded to a representative on our delta.com team. Customer feedback is an invaluable resource and we welcome any ideas you may have to make our website even better.

Mr. DisgruntledDLPM, thank you again for giving us an opportunity to respond to your concerns. We very much appreciate your Medallion loyalty to Delta and look forward to the privilege of serving you again soon.

Sincerely,

Debrajo Elster
Platinum Medallion Desk
http://www.delta.com

Delta's Journey Control is controlling my journey to other airlines at a rapid pace. I can't argue that their new revenue management software isn't working - it has already generated more revenue for American, Northwest and Continental.