Then they have a very poor business plan. How do you have a franchise that reports to no one? It's your name on the building. I made the reservation thru their online reservation system, yet they have no say in any dispute.

I understand that they do not own it, but they also could not provide me a name or location to address my complaint. They simply tell you to talk to the same guy you had a problem with in the first place. How do you think that will turn out?

It's done and I'm gone. They hit my insurance carrier and made a quick buck. It's a lot less than they were making off me. I have moved all of our travel to Hertz.

Sorry for the rant. I should just let it go but I hate getting ripped off.