I thought I would update everyone on my problem at the YVR location. What a joke. First, I did take digital pics and forwarded a copy with letter explaining my problem to Cendant customer relations. I received a lovely form letter saying we do not handle claims, please call this #. Thanks guys.

I had already called the claims department at YVR. That went nowhere. I contested the charge with the regional Vancouver office. I received a claim #. Now get this. When I asked for a name and address to send a photo etc, I was told there was none. The phone claim was all that was available.

Well, this weekend I received a letter from the actual YVR location saying my claim was denied. They actually left it up to the guy I was disputing the charge with in the first place. And of course the letter was not signed, did not come from a person, merely "Budget Rent a Car Claims Department". No address. No name. Again, what a joke. In my opinion, this is the most dishonest rental car location I have every had the misfortune of dealing with in 20+ years of car rentals.

Budget lost a customer for life. The frustrating part is they don't care.