Originally Posted by nldogbert
Hi FT'ers,
Another thing I brought up with him was the service from FB. Told him of how it was impossible to speak to any living person, and them sending silly answers or those computer generated answers. He infact also acknowledges this problem. Told him further that previous loyal KLM customers are running away from flying with them or even Sky to other alliances. He said he was sad to hear this..
Said that he will also try and bring this up to the right department.
totally agree with you on this one two days ago i spent nearly i hour trying to get through to talk to somebody,
i gave up and called reservations and got put through right away, why is the first choice on the phone not talk to a representative ?? instead of the magic roundabout, i have been flying with klm since 1971 and it is getting worse by the year..
scotty