I recently booked 2 reward tickets using my Skywards miles and while the miles were immediately deducted from my account, I have yet to receive any e-mail confirmation or e-tickets. I spoke with the Skywards service center and they said it normally takes up to a week for the tickets to be issued. Anyone else had a similar experience? Just find it a bit strange not to have so much as an itinerary at this point.

This is my first time travelling on reward tickets on EK...

Thanks in advance