Originally Posted by Lawlover2
I am now totally confused. The AAgent at the Gold number told me everything has now been turned over to the airport - over 4 hours before our flight? I thought that occured at three hours or less?
Ya don't talk to a human at the four hour point - you call the automated number and re-submit your request.
And unless things have changed recently, you're right - the upgrade process is turned over to airports at the three hour point.
Call the automated system at exactly four hours prior.