I cannot find the link right now, but yesterday I saw on skytrax that SU got the "Worst airline award" for 2005. They also had it in 2004 and I can't tell before that

I haven't dealt with SU except for having a lot of their passenger in the Business class lounge in Male in January. They had lots of children and were NOISY! brrr..... made me reconsider wanting them in ST.